Return & Refund Policy

At SodaSlim®, your satisfaction is our priority. We want you to feel confident in every purchase. Please read our Return & Refund Policy carefully before placing your order.

1. How Returns Are Processed

SodaSlim® is sold through an authorized merchant. All returns, refunds, and exchanges are handled directly by the merchant from whom you purchased. To initiate a return or refund, please contact the merchant's customer support team using the contact information provided in your original order confirmation email.

2. Return Eligibility

To be eligible for a return and refund, the following conditions generally apply:

• Your return request is submitted within 180 days of the original order date
• You have your original order number or proof of purchase
• The product was purchased through an authorized sales channel

Both opened and unopened bottles are typically accepted within the return window. Please confirm the specific return conditions with the merchant's customer service team, as policies may be updated periodically.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Orders where the 180-day return window has expired
• Products not purchased through an authorized channel
• Digital products or downloadable content (if applicable)

4. Refund Processing Time

Once your return is received and inspected by the merchant, refunds are typically processed within 5–10 business days. The refund will be credited to your original payment method. Depending on your bank or card issuer, the credit may take an additional 3–7 business days to appear on your statement.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact the merchant's customer service team immediately upon receipt. Damaged or defective items will be replaced or refunded at no additional cost to you. Please retain the original packaging and take photographs of any damage before contacting customer service.

6. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is defective or an incorrect item was sent. We recommend using a trackable shipping method for all returns, as the merchant cannot be responsible for items lost in transit.

7. Contact for Return Requests

To initiate a return, refund, or exchange, please use the contact information provided in your original order confirmation email from the merchant. For general questions, you may also reach us through our contact page.

8. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.